Frequently Asked Questions
Everything you need to know about shopping with Run and Fly
What is your standard shipping timeframe?
We process all orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders can take between 7-14 business days depending on the destination.
How do I process a return or exchange?
We offer a 30-day return policy for all unworn items with original tags. To start a return, visit our online portal, enter your order number, and print your prepaid shipping label.
How can I ensure I am ordering the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garment to ensure a perfect fit.
Are your clothing materials ethically sourced?
Yes, we are committed to sustainable fashion. We work exclusively with fair-trade certified factories and prioritize organic cotton and recycled fabrics in our seasonal collections.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I track my order once it has shipped?
Absolutely. As soon as your order leaves our warehouse, you will receive an email notification with a tracking number and a link to follow its journey in real-time.